Tail-Wagging Tips & FAQs

Return and Refund Policy — Last updated:

Tail Wag Guarantee

We want your pup to be as happy as ours! If your first order doesn’t get their tail wagging, our Tail Wag Guarantee gives you a 100% money-back refund within 30 days of delivery—no returns required. Just send us your name and order number, and we’ll take care of the rest.

Returns for Subsequent Orders

You have 30 days from delivery to return eligible items. To qualify, products must be:

  • Unopened and in original packaging
  • In the same condition you received them

Note: For safety and quality reasons, opened treats, chews, or pet food can’t be returned. Sale items and gift cards are non-returnable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us right away so we can make it right.

How to Start a Return

Email us at foodiecrew@myfoodiepooch.com with your order number and details. We’ll send return instructions and a shipping label if applicable.

Refunds

Once we receive and inspect your return, refunds are processed within 7–14 business days back to your original payment method.

Return Shipping

Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Questions about a return? Reach us at foodiecrew@myfoodiepooch.com.

Frequently Asked Questions

We pack orders faster than a pup runs to the treat jar! 99% of orders ship within 24 hours or one business day. You’ll get a tracking number as soon as your goodies are on the way. If you haven’t received tracking within 3 business days, email foodiecrew@myfoodiepooch.com and we’ll sniff out what’s going on.

Our Tail Wag Guarantee covers your first order with a 100% refund within 30 days—no return needed. For later orders, unopened items can be returned within 30 days. See Returns & Refunds for details.

Yes—before shipping, it’s a full refund. After shipping, follow our return policy.

Yes! No artificial colors, flavors, or fillers. Many are grain- and gluten-free, too.

We proudly source high-quality ingredients from trusted suppliers in the USA and select international partners known for their safety and quality standards. All treats are made in the USA in small batches to ensure freshness, flavor, and nutritional integrity.

Our treats are designed with all life stages in mind. Choose a size and texture that’s right for your dog, and always supervise chewing. Freeze-dried varieties can be snapped into smaller pieces for training or rehydrated with water/bone broth for a softer bite—great for puppies, seniors, or sensitive teeth.

Yes! Soak the yak chew in warm water for 5–10 minutes to soften. You can also “puff” the entire chew or leftover ends in the microwave on high in 15-second intervals until fully expanded (typically 45–90 seconds). Let cool completely before serving and always supervise.

Keep them in a cool, dry place and reseal after opening. For chews, let them dry after each use before storing.

Best-by dates are printed on every package. Once opened, we recommend using within the timeframe noted on the label for maximum freshness.

Treats should make up no more than 10% of your dog’s daily calories. Adjust portions based on size, age, and activity level.

Yes! Save with subscribe & save or when you buy in bulk. Check each product page for details.

Absolutely! We regularly partner with shelters and rescues through donation campaigns. Follow us on social to see our latest give-back initiatives.

Yes—orders $50+ ship free in the continental U.S.

Still have questions? Email foodiecrew@myfoodiepooch.com — include your order number for faster help.

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